Comprehensive Support for your Trading Floor
Our teams have been servicing traders since 2001. From on-call technical support to full migrations, we’ve got you covered. Count on us to have everything you need to keep your trading floor secure and running smoothly. For maximum flexibility and affordability, we support any trading turret or PBX product you already own, including proactive infrastructure monitoring and total circuit management.
Complete Service Desk Management
- Incident management
- Change management
- Follow-up quality assurance testing
Project Management
- Trading floor moves, including post-move functionality testing and post-move recording testing
- Patch and upgrade planning and execution will assisting vendors
- Migration management
- Plan for premises power maintenance and schedule powerdown/powerup procedures with vendors of equipment affected
Compliance Management
- Periodically test recording systems through random playback
- Test recording systems after scheduled maintenance such as patches and powerdowns
- Complete playback requests from users
- Add, change and/or remove recorded users
- Change retention options
Line Management
- Private Line management
- Dial-tone Line management
- Request management for new private lines and complete follow up with installation and configuration by carrier and vendors
- Monitor usage and initiate cancellation of lines when unused, ensuring buttons are removed from turrets
Technical Resources
- IPC Unigy certified engineers
- Cisco Call Manager engineers
- Avaya Communication Manager engineers
- NICE Compliance Recording certified engineers
- Private Line management
- IPC Alliance certified engineers
- PC support engineers
- Remote support
Server Hardware Support
- Maintenance and troubleshooting all types of servers
- On-premise deployment of new hardware
- Updating and testing of operating systems
