We at Solution Shop will be happy to take care of your small business’ day-to-day management of IT operations, freeing you from the necessity to employ on-site technical support team.
We provide fully managed services to meet the IT requirements your business may have, taking care of managing your network, software, and hardware.
LAN and WAN network support
We will help you reduce your telecommunication costs, increase connectivity, enable full access to systems and data, maximize security, and ensure compliance with all relevant regulations.
- Analysis of your infrastructure requirements and network audits
- Updating an existing network or implementation of a new one
- Design of optimal network for your current and future needs
- Implementation and configuration of all hardware and software (including wireless Ethernet, routers, switches, intelligent firewalls, virtual hosts, network storage)
- Support, troubleshooting, monitoring and status reporting
Server Hardware and Software Support
We provide installation, configuration and support for a variety of server hardware and software applications. Our services include the common tasks of “network administration” such as configuring user accounts, e-mail, backups, server security and file storage, just to name a few.
PC Hardware and Software Support
We provide installation, configuration and support for end-user systems such as desktop and laptop workstations as well a wide variety of software packages that are currently available in the market.
In addition to ensuring that your workstations are running optimally, we are happy to work closely with your company’s employees to provide basic training and personalized assistance for issues that they might encounter.
OS and Productivity Software Support
We will install, monitor, configure, update, patch and maintain operational systems of your workstations to ensure smooth and error-free use of computing resources by your employees.
We can also provide installation and comprehensive tech support for the latest and most efficient office and productivity suites, including, but not limited to, Microsoft Office 365, OpenOffice, publishing and accounting software.
Backup and Disaster Recovery
We recognize the ultimate value of protecting your business’ data and applications, providing you with necessary tools to deal with emergency situations and securing the stability of your operations by implementing pre-emptive backup and disaster recovery plans. We can offer
- Image-based backup and cloud replication, providing total server protection.
- Multiple recovery options, minimizing downtime.
- Restoration of a single file, message, or a complete machine.
- Comprehensive reporting and integrations, reducing administrative burden.
- Compliant data centers and highest level of data security.